Great, would you like a cookie? All I'm trying to do is help these HONEST individuals out who have paid and are waiting for their product! At the least they deserve the truth instead of getting jerked around!
Don't even put yourself in "the right" on this one, cuz you're most definitely wrong.
You can't do anything to help these people LOL. If some of his closest friends can't get resolution (I haven't stuck my nose in his business and I don't know that he'd consider me a close friend) then what is some college nobody (to him) from out of state going to do?
At this point, all you can do is (as mentioned) instigate.
I can't speak for bagged, but if it was me reading your post would just annoy me to the point of putting it off even longer. Why don't you let the people who are actually involved deal with it.