danielbecker
New CEG'er
Long rant, I apologize up front.
Well I know only a few people have followed up on the Coil Spring Recall/extended warranty issue and how it doesn't apply to SVT models. Call me crazy but I wanted to find out why! So after spending over an hour on the phone with two separate Customer Relationship Center people they had no idea why my SVT isn't covered. They told me I had to write Dearborn. Which I did. A very long and detailed letter that ended with a simple question: "Why isn't my '98 Contour SVT covered under the warranty?"
I got Ford's Response today, here it is for your reading pleasure:
Dear Mr. Becker,
Thank you for your contact and valued thoughts.
After receiving your letter, we have thoroughly reviewed your situation. Our records indicate that you spoke with Representative at our Customer Relationship Center who appropriately addressed your concerns.
Based on the information you provided, we support the previous decision.
This issue has been closed. However, should any new information become available, please contact us and we will be happy to review the situation with you at that time.
---That's it! That's their response! Over the phone they told me they had no idea why Ford isn't covering the coil spring and that I needed to write to Dearborn. Dearborn says they appropriately addressed my concerns? How? By making me write a letter? They also say they support their decision? What decision? That I needed to write a letter?
Do you see where I going with this?
I swear Ford CRC honestly thinks I'm stupid.
So I sent an email to CRC tonight to see if maybe I just wasn't making myself clear. I asked the same question as above and explained that I wanted an answer or a name of a person who could answer it. And of course the response is as follows:
"As previously communicated to you on 8/8/2007, we feel that every consideration has been given to this matter, and it was appropriately addressed in our response. Based on the information you have provided, our decision remains the same."
Still no answer! And they keep talking about consideration and decision making. I've gotten clearer answers from Politicians. What are they paying these people for?
Rant Over...Letter writing campaign just about to begin.
Well I know only a few people have followed up on the Coil Spring Recall/extended warranty issue and how it doesn't apply to SVT models. Call me crazy but I wanted to find out why! So after spending over an hour on the phone with two separate Customer Relationship Center people they had no idea why my SVT isn't covered. They told me I had to write Dearborn. Which I did. A very long and detailed letter that ended with a simple question: "Why isn't my '98 Contour SVT covered under the warranty?"
I got Ford's Response today, here it is for your reading pleasure:
Dear Mr. Becker,
Thank you for your contact and valued thoughts.
After receiving your letter, we have thoroughly reviewed your situation. Our records indicate that you spoke with Representative at our Customer Relationship Center who appropriately addressed your concerns.
Based on the information you provided, we support the previous decision.
This issue has been closed. However, should any new information become available, please contact us and we will be happy to review the situation with you at that time.
---That's it! That's their response! Over the phone they told me they had no idea why Ford isn't covering the coil spring and that I needed to write to Dearborn. Dearborn says they appropriately addressed my concerns? How? By making me write a letter? They also say they support their decision? What decision? That I needed to write a letter?
Do you see where I going with this?
I swear Ford CRC honestly thinks I'm stupid.
So I sent an email to CRC tonight to see if maybe I just wasn't making myself clear. I asked the same question as above and explained that I wanted an answer or a name of a person who could answer it. And of course the response is as follows:
"As previously communicated to you on 8/8/2007, we feel that every consideration has been given to this matter, and it was appropriately addressed in our response. Based on the information you have provided, our decision remains the same."
Still no answer! And they keep talking about consideration and decision making. I've gotten clearer answers from Politicians. What are they paying these people for?
Rant Over...Letter writing campaign just about to begin.