Note: We are well into our planned realignment on product lines. Every day we are receiving more and more product lines and are working hard to integrate them into the system. This will be leading to some changes to our operation that you, our customers, will start to see online and at our retail facilities and warehouses. In the beginning, to deal with a new wholesale structure, you may see some long time products disappear temporarily from the website. This will mostly affect new customers; existing customers should be unaffected. If you don't see what you are looking for, create a user account and we will as quickly as possible set your account status and email you back. Also, we need to completely rearrange our warehouses to setup everything for new kinds of bulk storage. Assembly lines also must be realigned for small bin picking. Additionally, we will be moving many commodity items from shipping from our facilities to using fulfillment services before, during and after we reorganize. Its likely that we will also temporarily close one or more walk-in facilities for a day or two as we rearrange. Lastly, once we get all of this under control, there will be some more changes as we will be moving out of our existing location in San Diego, which is really too small, to a new location, probably in June. We are actively searching for a location near our current location to minimize disruptions to customers and employees. The existing San Diego location will be in use also until the end of July so there will be plenty of opportunity for everyone to know where we are going in advance.
Please bear with us during our online and physical remodeling. Our phone support for sales and customer service will not be affected. In the end, we will be all that much bigger, more efficient and as great a value as we have always been known for.
