the internal links were snapped. They were not fried.. i still have the original sleeving which is not burnt. You can't fry the links as they carry full load current anyway. I had problems wiring these up because they were broken. When they didn't work first time i then looked closely at the photo's and wiring diagrams. They now work fine.. so there are no differences between mondeos and contours. I have been completely truthful about what has happened. I also asked if someone had done this to Marc. I am not unreasonable.. i gave Marc the oportunity to talk to me in pm's... my last one he chose not to reply to. I may have jumped to an unfair accusation about the shipping which i apologise for.... but the fact remains the relays were damaged. I'm glad no one else has had this and now hopefully no one else will... G.