As an example of the kind of issues we're running into and to show we're not alone:

http://www.fastcougar.com/forums/messageview.cfm?catid=11&threadid=127425

Quote:

I have had nothing but a runaround for two days on the phone between Wayson USA(whose president Sandi is the rudest person i have ever talked to and thats if you actually get to talk to him cause he is harder to get a hold of than the president)



It's difficult to get a hold of anybody at best, and leaving messages doesn't seem to do much. I think I might be taking a road trip over there on monday or tuesday. I'd do it tomorrow but I work weekends.

Again, we apologize for any delay, trust me, it's more annoying to us than anyone else, though I don't mean that statement to trivialize any of what you're suffering.

2001 ATX V6 Dark Shadow Grey Merc Cougar(Sport Pkg, ABS, traction control and sunroof )