Contour Enthusiasts Group Archives Forums General General Dealer troubles...

ok where do i start. Have all sorts of problems with m 95 se. I didan oasis report to find that the wire harness recall is still open on my car. Al lmy wires are bad so why not?

I make an appointment at a local dealership becasue i heard that they are pretty good. I take the car there and drop it off. The have the car for almost 2 weeks.

One saturday i stoped by to get something out of my car and what do i freaking see..... my car on lift lift and the svt side skirts all the way up onto the door and crushed.

That Monday, I call the service manager and tell him what i saw and that i wasn't happy. He said he would take care of it. They were suppose to get my car done by that following friday. They didn't so they offered me a rental. I said ok . The car was gonna be ready by wednesday.

After they finsihed the recall service. The took it to the body shop to fix the skirts iwas like fine. Wednesday night i get there to pick it up and guess what. My drivers side skirt is ripped and the paint chipped near the door because it was pushed all the way up and they closed the door on it. Also it was probaly so bent that they couldn't straighten it so guess what? They thumb tacked it to the car.

So now its no so good that i can't even remove it or move it around. I tell him i didn't bring the car in like this and he said he would call me back the next day. He (the service mangaer) was gonna call the body shop to find out what they did. OK fine

I call him back up becasue he forgot to call me and guess what he tells me....ohh the body shop says that blk stuff was on there already. They didn't do that. I was like what????



I certainly would never do that cuz when i take the car to my mechainc i remove the skirts becasue it doesn't fit on his lift. I called him today and told him the service manager look the i didn't bring the car in like that so i want it the way i brought it in. He agrees and tells me to bring it next week.

On top of damaging my side skirts. The temp gauge doens't work . My indiglo gauges doesn't light up. My radio doesn't turn on. They cracked the headlight bulb inside the head light. How they hell do you do that? I told the service manager about all this too. He told me they didn;t touch any wires inside but wheni bought the car in ......all this stuff worked.


Any suggestions or comments on what to do? i don't wanna bring it back and do they doa hack job on the skirts again. Also it seems like they don't wanna claim responsiblity for the radio not turning on like its not there fault? please help or adivse on what to do? I wanna bve mature about this but doesn't seem like thats gonna work. Do i need to be an A hole?

contact the district manager of all the ford stealerships in your area and talk to him

Welcome to Ford Service department where our motto is: If it's not done right the first time it probably never will be.

You're not the only one who's had problems with Ford's pathetic service departments but that is one of the worst stories I've heard yet. You should post the dealership name so ppl on here in your area know not to take their car there. Also, check out this thread to see problems others have had.
http://www.contour.org/ubbthreads/showflat.php?Cat=&Board=general&Number=368393&page=1&view=collapsed&sb=5&o=2&fpart=1

Sometimes, the only way to get things done is to be a *******.

Its time to sue some biotches. I'd be so damn pissed. Oh man he would catch hell on top of more hell!

I say sue... but hey what do I know. I know if my car was given back to me in worse shape then it already was and they tried to point the finger at ME.... oh yea... They'd pay... this thread makes me PISSED and it isn't even my car!!!

I'll give it to you man... you definately seem more calm than me and its your car... man I'll have to give you props for that...

fuhckin ford....

Contact your local TV station and/or newspaper & ask if they have a consumer advocate.

Nothin' talks like a pointed camera or barrel of ink. Get the press involved all you can, give them every piece of info & copies of documentation that you can. Pictures before/after will help too - if possible.

In most cases, they (the dealer) will snap to attention & serve you better & quicker than you would think possible. They will lick your boots clean.

Try it, it works almost every time - especially a TV station that does not run ads for the dealer. The best thing about it is the lingering effect. They'll treat you right every time you come in. If they give you [censored] about don't come back, tell them you'll let the press know what they said.