Originally posted by mattmatt:
thing is, we bought this car used with 45k on it, we had the trans serviced at somewhere around 63k, but don't know the previous services that were done, it is an ex-rental, if you don't know what the service history is, and had it done at 20k after you bought it, wouldn't that be satisfactory?

the company is universal underwriters

thanks for the help

this sucks




You didn't buy the FORD ESP Warranty ?
You will need to call Universal Underwriters amd talk to them.
Find out of there is a field office that you can take the
car to and have them look at it and possibly test drive it.

You may have to fight with them to get them to do anything on this.

I worked in a dealership and I know first hand how these insurance companies
love to weave a situation that makes them not responsible for the repair.

Good luck to you and keep us informed on how well you do!
We may be able to offer you some good advice,
or maybe hook you up with another Contour owner in your area that knows a reputable shop.

Pete... 2004 Mercury Marauder 300A Black Clearcoat/Dark Charcoal LEATHER DOB 10/31/2003 DOP 1/2/2004 www.mercurymarauder.net