It was incomplete diagnosis. You should be able to get the diagnostic charges back. It would not hurt to ask for the cost of the alternator as well, but you may have a harder time getting that.

Call the Service Manager (not the Service Advisor that helped you) and just explain exactly what you told us. You paid for a diagnosis, depended on it, and it was wrong.

Good luck and let us know how it goes.


Jim Johnson 98 SVT 03 Escape Limited