Letter to Blueprint from me...
First of all, I want to start by saying that I am a big fan of your drivers and I have recommended them to many people and have had 10-15 people actually buy BP drivers. That being said, I can't say that I'm a big fan of the way your business is being handled. I have at least 3 people trying to order your product. They keep getting told the website will be up soon for ordering. Either keep you site updated with current info or give a reasonable date that you can actually expect to have it fixed. I'm not sure if you mind losing business, but if you aren't aware of it, consider this as an unofficial notice that you are. I know 10-15 subs isn't going to make or break your company but I can't justify recommending a product that isn't being supplied, customer service that is not responding, and a non-functioning product website.
There is also a matter of an aquaintence of mine who purchased a defective 1001 but cannot seem to get his replacement sub sent back to him and can't get a response to his e-mails. If nothing else, you have to keep your current customers, it's a simple business fundamental. If you decide you won't be replacing the sub, then tell him, but don't tell him the new sub is on the way and not send it.
You have no idea how frustrating it is being the guy who is recommending these drivers only to find out that the subs cannot be ordered or replaced.
You don't need to answer to me, you need to answer to your current and future customers. Just keep us posted on the site, update outdated messages, or just change to an undefined date and include an email address and phone number.
