well I decided to do it through insurance, the reason is that here in canada you have no choice between insurance companys, they are government run. The benefit is that in a case like this it does actually cost me nothing, so that's why I chose this.
The steps I will be taking are to, write a letter to the manager telling him matter of fact what happened, and asking for some kind of an apology. Then discouraging everybody that I know to go there. By the way for anybody that happens to be in winnipeg (only a few I beleive) it was Keystone Ford on regent.
And to think that I was thinking about buying a new car there, boy am I glad that I didn't do that. Now I have to find a different Ford dealer to deal with
Thank you though to everybody that posted here and your opinions, you helped me make my decision as to what to do with this situation, and I'll keep you posted as this thing goes through.
