need a helper... sitting in the car with the engine on and activating the w/shield washer and you then go back to the reservoir and see if you get water shooting out of the pump..if so then you follow the hose all the way to the hood and on the little plastic nozzles that the water is suppose to come out off.. clean off the nozzles as they are pretty small holes and probably blocked up by the washer fluid residue or dust... if you dont have any pressure at the pump then check to see if you got voltage to the pump via the two wire electric connector... if no then fuse.. if you got voltage and the pump does not work then take the pump off and check it out and repair or replace the pump...