I think I can offer some insite on this as Joe is not only my competition here, but also in the SHO community. I know that in regards to the SHO side of things, people have nothing but praise for him and his service. He went out of his way to help one of my customers get his Pro-M MAF recalibrated and I am much appreciative of that.
On another note, I receive perhaps 50 business related emails a day, just for SHOs. I can't imagine how many Joe gets considering how many cars he covers. On top of that, I have been getting absolutely flogged with this email virus that is passing around. I believe that the virus's "shut-off" date is supposed to be soon though, so hopefully things will settle back down.
Just my .02.
