My father is a Ford retiree and my family has been buying Fords for quite some time now. I have owned/own several myself.
However, I am quite displeased with the quality of service all of the dealer clowns have given me over the years. On most occasions they have either examined my car for problems and found nothing wrong or said they have changed a particular part in a repair job and have not.
Case in point:
The splash shield inside the passenger side wheel-well was supposed to have been changed by the dealer to an improved version that does a better job of keeping rainwater off the drive belts. I took my Contour in for that specific reason since the steering would somtimes lock after hitting a puddle. I even got the repair receipt that said it was replaced under a TSB campaign.
Well, guess what? It wasn't! I took it back to the particular dealer many months later since the problem began to recur again and they said SORRY chump, we are not responsible for that anymore!
I have experienced this type of "service" many times before.
Makes me wanna go and buy another product.
