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#818691 12/11/03 04:55 AM
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What dealer is the best place to drop off a car to get work done?? just wondering...any kind of work....Extened warrenty work that is thanks Mancho


04 Blue WRX -Rota Subzero's 17in gold,Cobb Tunning Stage 2 93 octane, tein springs, 3in -turboback with magnaflow muffler + 1 resonator 2 1/4 up-pipe Former owner of Conniethecontour 99 CSVT...My first love
#818692 12/11/03 05:09 AM
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I've heard good things about Fairlane Ford. I'm trying them out on Monday. I'll let you know.


I live in Detroit, I couldn't give a **** how good my car is in the "twisties." "I could use a hundred people who don't know there is such a word as impossible." ~Henry Ford
#818693 12/11/03 02:43 PM
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Mancho your going to want to go to Jerome-Duncan and set up an appointment with Jason Trezil. He's a cool guy who has friends in Redline, so he's intune with whats going on with these cars. If you need a ride back home from there, give me a call, I'm not doing anything for awhile


"THEE" Roger R USMondeo@aol.com 2005 Crossfire Limited coupe' -FOR SALE @buyout price & I'll... -throw in my 93' Regal as winter car *Dragon Run 06'...Oct 12-15th* Puur-fection Auto Detailing Complete packages from $140.00
#818694 12/12/03 01:46 AM
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DO NOT go to Jerome-Duncan.. That place is hands down the worst dealer in the Metro Detroit that I have ever been to.



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#818695 12/12/03 02:09 AM
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Elder Ford installed my clutch, no problems. They even did a walk around the car to ensure a dentless tour.


"God Got a Good One" 1982-2004 I love you JLM!
#818696 12/12/03 06:29 AM
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I took it to elder ford and they fixed it ....under my extended warrenty knock on wood....even though I did my clutch and diff lol and i told them it was leaking trans fliud....I pick it up hopefully tomorrow...:)


04 Blue WRX -Rota Subzero's 17in gold,Cobb Tunning Stage 2 93 octane, tein springs, 3in -turboback with magnaflow muffler + 1 resonator 2 1/4 up-pipe Former owner of Conniethecontour 99 CSVT...My first love
#818697 12/12/03 12:53 PM
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Originally posted by Coug:
DO NOT go to Jerome-Duncan.. That place is hands down the worst dealer in the Metro Detroit that I have ever been to.






What happened there Chris Its not that I believe your bad experience but I've been there a couple times for minor maintence things/recalls and have been treated very well


"THEE" Roger R USMondeo@aol.com 2005 Crossfire Limited coupe' -FOR SALE @buyout price & I'll... -throw in my 93' Regal as winter car *Dragon Run 06'...Oct 12-15th* Puur-fection Auto Detailing Complete packages from $140.00
#818698 12/12/03 01:12 PM
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Quote:

What happened there Chris Its not that I believe your bad experience but I've been there a couple times for minor maintence things/recalls and have been treated very well




Here is a part of the story.. Names have been changed..

I first went to this dealership on 11/7/03 (Friday) with the intent to purchase the vehicle. After discussing with a sales person my credit application had been held for processing as it was late Friday evening. I was told by the salesman to drop in on Saturday as I was unavailable due to meetings on Monday. When I arrived Saturday morning, I was informed that he did not work on Saturday and that the sales manager would assist me. After sitting around for about an hour so that the paperwork could be found I completed the transaction after about 3½ hrs on Saturday.

Through this process I had a friend doing all the work for me as I have just assumed another position and have been extremely busy. The salesman called my freind on Monday 11/10/03 and called him a liar, saying he never told us to come in on Saturday. This comment had me extremely irritated as my freind was just doing his best to help me out, and for him to be called a liar really got me going. Keep in mind my salesman never called me directly regarding this. After my freind told me about his conversation, I went back to the dealership to speak to a sales manager on 11/15/03 (again, I am extremely busy and Saturday is the only day I have some time).

When I went back to Jerome Duncan on 11/15/03 I was handled by a Sales Manager, who documented my concerns and said he would take them to his boss to see what could be done. I left the dealership feeling better and hoped this would be handled in the correct manner.

I received a call from the sales manager this morning (11/20/03) communicating that because I bought the vehicle at A/Z/D/X plan nothing could be done. All I was asking for to make up for being called a liar as well as my time at the time of purchase (11/8/03) as well as the return visit (11/15/03), was a bra for the Focus for the winter time. What this is telling me is that a customer can be treated like complete trash if that person happens to purchase the vehicle at A/Z/D/X plan pricing. Not exactly the type of service that an employee of the company should get.

Sorry for the long post, but had to back up my claim..


2004 Vibrant Red RX8
#818699 12/12/03 01:51 PM
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Not quite sure what that has to do with quality of vehicle service....
I always had pretty good luck there...


2004 Acura TL 913 HP 1977 Hot wife 20-X6 2003 Perfect Daughter Just look for the guy with the blood dripping from his ears
#818700 12/12/03 02:05 PM
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I would not tell anyone to go to JD. The service people are great but the work that is done on your care is not very good. Also, keep your fingers crossed that they don't mess anything else up while car is in there.


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