Your best defense against a $tealership is information. Go in knowing your car & what you need & they will generally treat you right. They love uninformed, ignorant people.
The only thing WORSE is Pep Boys. Even if you know your car & tell them exactly what you need, they still break stuff. Not just screwed up repairs or over charging, they break stuff & tell you, "I didn't notice that tie rod hanging loose when I put your car back together. You musta hit something on they way out of the parking space."
