Exactly, Ford wants you to remain a customer regardless of whether or not your dealer does. I think Ford has made great strides recently in customer service as well as quality. Just look at the change in the Focus from 2001 to 2002. All recalls ceased, and the car is being compared favorably to a Honda now. That's a big change in a year's time. Now if you get a dealership run by good people, you will never have a problem with a Ford.
Contacting thier customer service will get the ball rolling. Even if your dealer is not good, chances are they hate people breathing down thier necks and will rectify the situation
