You will have to call a regional service office of Ford. They are responsible for getting the Ford dealerships (which are not part of the Ford company) to provide adequate quality work on Ford recalls and regular service.
Do not just make a complaint call. Get names and demand callbacks within specific timeframes. If any employee gives you the runaround, report names and times to their superior. Keep a list of every call you make with names, times, and any promises made by that employee. Quote from this list when necessary to show them that you are both serious and recording data that can be used in a lawsuit.
