Thanks again gents; it's sounding like Jon will have to take this to the dealer. Yes, he had it checked about 16 months ago for the recall. of course at that time there wasn't a problem with his dash.....now Ford Srvice (800#) say's "oh well, there isn't anything I can do"....very lame if you ask me.
I so much want to purchase a Ford Escape, as I have been living with a rental for the last 5k miles...that 3.0 Duratec kicks, and the rig is very well balanced. Normal front wheel drive with on demand 4 wheel drive. If Ford could only see to it to get here customer service skills in order....
