mine wasn't a ford dealer but an independent shop which is usally pretty good. This was with my topaz. Every time I would get in the car and put it into gear (reverse or drive) the exaust hit the bottem of the car. We took it in twice, I told them what was happening, and what I thought was wrong with it. I said either tranny or motor mounts were broken. well both times they said nothing is wrong, it's a topaz/tempo.
When I traded it in I got 1,000. I go back a week later and see a sticker 2500 on it for sale. Now this doesn;t bug me, they have to make money some how. But I asked if they found out was wrong. The ford guy replied the engine mounts were broken