I have had a horror of a time with my ford dealership. Too make a long story short I ended up talking with the owner of the place and screaming in the showroom about all the issues I was having, and threatend to take action with the BBB....they start to listen after that. Talk to the owner and be clamn and collective as hard as it may be .... then if they dont listen... thats when you pull out the can of whoop a$$
Sorry to hear about your pops and I wish ya the best of luck.
