To the both of you if you don't get results. Three words if you want results. SMALL CLAIMS COURT! Seriously, you'd be surprised as to how fast a business responds when threatened with litigation. I've sued a couple businesses that screwed up! I also sued my former condo association. I won all my cases. If you want some insight as to how to go about it PM me. It's really easy, you don't need a lawyer, and best of all, it's CHEAP!