I think I would send two letters as well. Send one to the saleman, and call the dealership and send one to the General Manager and/or the Sales Manager as well.
Let them know that you were not happy with the salesman insulting your car to start with.
Second that you don't appreciate salesmen that either lie or make stuff up as they go along. Neither of those traits are worthy of you spending your money there.
Finally, let them know that you will tell everybody you know about this, and because of this will discourge friends, family and co-workers from doing business with their business.
That is the only way to get rid of lousy dealers, to stop buying cars from them.
I'd rather give my money to the guy who charges a bit more, but gives good service than to the lowest priced, but slimey dealership.
Stop rewarding slimy sales practices.
TB
