Contact your local TV station and/or newspaper & ask if they have a consumer advocate.
Nothin' talks like a pointed camera or barrel of ink. Get the press involved all you can, give them every piece of info & copies of documentation that you can. Pictures before/after will help too - if possible.
In most cases, they (the dealer) will snap to attention & serve you better & quicker than you would think possible. They will lick your boots clean.
Try it, it works almost every time - especially a TV station that does not run ads for the dealer. The best thing about it is the lingering effect. They'll treat you right every time you come in. If they give you [censored] about don't come back, tell them you'll let the press know what they said.
