Welcome to Ford Service department where our motto is: If it's not done right the first time it probably never will be.
You're not the only one who's had problems with Ford's pathetic service departments but that is one of the worst stories I've heard yet. You should post the dealership name so ppl on here in your area know not to take their car there. Also, check out this thread to see problems others have had.
http://www.contour.org/ubbthreads/showflat.php?Cat=&Board=general&Number=368393&page=1&view=collapsed&sb=5&o=2&fpart=1 
'00 Blk CSVT #1087/2150 built 12/23/99
