Originally posted by BURNTU2:

I guess people working the parts counter at Ford are suppose to know every single part made for every different model car, and also know if the components are metal or plastic, GET REAL!



Exactly! I work a parts counter at a motorcycle dealership. We carry 5 different brands spanning 30 years. Worse yet, the microfiche is in B&W. How am I supposed to tell the difference between plastic and metal? You're going to know your particular car (usually) better that someone who has to keep up with many different cars. I can't know everything about everything we sell. Funny part is, I usually still know more about a particular bike that my customer does (and he/she owns it).

Ken PackRat is my hero!