Terry, I had a similar thing happened to me while I was in FL on vacation.
I sold a guy a brake kit as I have done with other CEGer's, many, many, many, many times before, and I shipped it out 2 days after receipt of his payment. Which, for someone who has a REAL 9-5 job, I think, is pretty good service. (I take time out of MY lunch hour to run to the distributor to get the brakes components and to run to Fed Ex to ship them out, just to help out fellow CEGer's

)
I have NEVER jipped, scammed or robbed one person, and IMHO, have a good reputation on the CEG.
Nonetheless when I returned to MI, and back to work on Monday, I had numerous emails and voicemeails, and evan a PayPal refund request, demanding a full refund for not sending him his brakes (even though they were delivered within the promised 5 day shipping period by Fed Ex), I guess fast enough. Remeber we are dealing with a 54lb 12" x12" x12" box here, so it doesn't exactly get preferrential treatment, I am sure, at Fed Depots due to it's weight etc.
Anyway I was annoyed, to say the least, because of this guy's impatience and mistrusting attitude. Like out of the 100's of brakes and mufflers etc, I have sold, I finally decided to take HIS money and run.

I even posted in the forums, before I left for FL, that I was away on vacation so tht people wouldn't think I disappeared off the face of the earth, but alas I was chastised and questioned as to why I was not returning his calls (being left at my uninhabited office).
Thankfully he retracted his refund requestsd and I haven't heard squat from him since - his brakes where delivered on time.
It's sad that a good reputation means nothing on these boards sometimes.