Oh man. I don't even know where to begin to express my disbelief and dissapointment. Here is my $.02.
I, at one point, was thinking of purchasing some lights from MM. Thank goodness I didn't. This russian roulette game (10% failure record!

) is not a game I want to play with...especially for $1200+.
Simply unacceptable.
I agree with everyone in this thread, minus Milan.
Antonio nailed it. LoCoChick - couldn't have put it better myself. This last picture. OMG.
A consumer should NOT have to repair a product themselves. The fact that Pete tried to assist you and followed some of the suggestions Milan provided, is one step further than I would have gone - especially for that price.
Until those lights are replaced/repaired, Pete should NOT have to spend a DIME for shipping, or any other costs.
Come on man...$1200 for lights. Man up and fix those things.