I too saw the headlights at All Ford Nationals, after the pouring rain had subsided. It was a beautiful sight to be seen, until I got up close and personal. The headlights had a great deal of water in there, just pooling up. I was terribly disappointed to see this, especially after the cost. Upon further inspection, the back of the housings looked like they were cut with an oval hole saw! The projectors just do not sit right in the housings. To me, it seemed like a GREAT idea, just poorly executed. Plus, all of the extra sealant looked goopy and was yellowing. I know I would not want to pop my hood at car show to show those things off.
Now, take a look at Dion's housings! Now those are awesome, and made by an amateur. (read, not paid, so therefore a non-professional). I would pay Dion money to make me a set, if I had the extra money!
Seems like some of our ex and current CEGers have the same problem. Rush, rush, rush and make money. But, when it comes time to customer service and promises, its all show and no go.
I think Pete is right to ask for a partial refund, and no, $100 is not good enough. I would ask for a refund of $1200, less the cost of the HID kit. Or, a completely new set to be built out of brand new Ford (not the crappy aftermarket) housings, provided by Milan. I feel this is the only way to make it right, and clear his and his company's name.