If you come at them knowledgable and can justify every thing you are saying with documentation, chances are they will back off and fix it. After all, there is always another person to rip off. Also, definitely, DEFINITELY call the customer care line. My family is friends with a local Ford dealer and they are really pushing the new Quality Care program. Any complaint just serves to undermine what it represents. Also, don't accept a no from someone who is not a position to give you a yes. But I think if you take everyone's advise here, you should be more than fine. ;}
