I to have the contour from you know where everytime you turn around its something. My waterpump just cost me 700.00 parts were 200.00 but 65.00 an hour for labor. I too have contacted Ford many times and just recently for another problem they should of fixed last year and I was told they are about to ban me from calling no sure what she was talking about but i call all the time as I feel I have a lemon and they wont do anything. I was told I could get the government involved and I just might do that. Good luck and yes they do take advantage of women all the time I had that experience and when my mechanic steped in they changed their tune. Good luck