Originally posted by davefrbburg:
My dash fell apart long ago (before the recall)and when I took it in they quickly ordered a new dash and had it installed within 2 weeks and gave me a loaner car to use while they had my car.Apparently they were interested in keeping me as a happy customer. I have bought many cars from this dealer(Bill Estes Ford in Brownsburg ,Indiana) and have a good relationship with them, I will buy my next car from them next year. If they ever treated me with less than the respect I deserve I would not return. My suggestion for anyone having problems getting their car fixed right at the dealer is to report the dealer to ford and then seek a better place to conduct business with.
davefrbburg
There was a dealer in town that I always felt loyal to, since my parents had purchased a couple cars from them. They serviced my Jeep GC for a while, since they're also a Jeep dealer, and I had to take it there three times for the same problem (had to be towed in each time). When I got my SVT, there was a laundry list of things to get done (brakes, tranny problem, tie rods). After replacing the front brakes because I said there was a minor squeal, my rear brakes squealed like you can't imagine. A couple weeks after the tranny work I couldn't shift into 1st. This, coupled with problems my brother had with taking his car there, caused me to start going to another dealer in town. This place is a lot friendlier and they seem to care about the business I give them. I felt a little guilty for switching, but my car is better serviced now.
