I am currently awaiting a callback from local Ford dealer (the same ones who insisted Ford was
no longer fixing these dashboards)-it took a call to Ford Customer Service to be told I was entitled
to this fix and there was no reason the dealer should not do it - they called the dealer who played dumb and "didn't understand why it didn't come up in their system.... but they would be HAPPY to take care of it."
So now my question is after they blew me off for a couple of months saying there was nothing they could do (and I suspected chicanery after finding the TSB re warped dashboards due to expire Aug 31) I am wondering how long I should give them to "find the parts" - I call the Manager of Service Dept and inevitably the guy who doesn't speak much English returns my call instead of the Manager. Mind you I have nothing against immigrants, but the last time I had to deal with these folks I took my Windstar in for a recall notice on the brakeline. When I called to see if it was done of not our friend couldn't seem to "find" it. He kept looking for the Contour and I kept telling him no it was the Windstar. Eventually he figured it out and got back on the line and told me that "it as all set" and I told him I would send my son down to pick it up.
Curiously *two hours later* another rep called me to tell me that the vehicle was done when I told him that I had been told two hours ago that is was all set and my son was on his way, he said "it was still on the lift" but they would have it down ASAP.
Any wonder I am paranoid about what is to come?
How long should I give them to come up with the parts (the new dash) - if they put me off and keep telling me to call back every month (what they told me before) will they then turn around and say they can no longer fix it because it is part Aug 31???
What am I dealing with here?
