Originally posted by Big Jim:
The latest instructions are very clear on the topic of replacing dashes on this program. Dealers that do simply won't be paid for doing the work. The warranty computer has been edited to bounce the claim. If they do, they will need to try to convince their rep that it was necessary and that will not be easy to do because of the published information. Our rep has made it clear that he will not be authorizing any. The latest information that I have heard is that they will not pay to replace the dash. You may want to ask the service manager of the dealership that did the work why he wants to do work he won't be paid for. I don't agree with Ford on this topic. It is engendering a lot of bad will.
I'm not trying to hammer on you Jim so please dont take it that way. No offense intendid. The problem seems to be some hot dog at Ford is trying to impress some of his boss's! I dont know what your computer at work says or how it got there but I know this for a fact. Ford still replaces dash's and pay's for it. The Ford reps in my area say so! In fact mine was replaced in Feb. I know that the policy had supposedly changed since then, but they replaced my buddy's dash yesterday and yes Ford payed for it. I know for a fact that the Ford customer service rep had the dealership order and install new dash's in these 2 instances because I was on the phone by 3 way conferance call and heard and participated in the discussion. My friend followed my advice on how to handle it and had the exact same experiance I had and now has a new dash. I have posted about this on several different threads since I got mine fixed. I've recieved 5 different message's from people telling me they did what I did and were scheduled to have there dash's replaced as well. I started getting these message's about a month ago, but I havent heard anything from them yet and do not know if they were resolved yet. However the 2 previous acounts I spoke of have been resolved and 1 of them was yesterday. Ford authorized it and Ford paid for it. Sounds like somebody on up the ladder at Ford is playing games and since its begining to look like a regional thing and you being a Ford tech you know what that means. Thanks for the info Big Jim. I hope you dont feel like I'm taking it out on you. I certainly dont mean it that way.
