The latest instructions are very clear on the topic of replacing dashes on this program. Dealers that do simply won't be paid for doing the work. The warranty computer has been edited to bounce the claim. If they do, they will need to try to convince their rep that it was necessary and that will not be easy to do because of the published information. Our rep has made it clear that he will not be authorizing any. The latest information that I have heard is that they will not pay to replace the dash. You may want to ask the service manager of the dealership that did the work why he wants to do work he won't be paid for. I don't agree with Ford on this topic. It is engendering a lot of bad will.
