I know you cant speak for Ford Jim, however I thought maybe being as you work at a dealership you might have a little inside info. I know my boss's are constantly asking me to cut corners or hurry up because they think its taking to long. I of course refuse, they can get someone else to do there dirty work I really dont care! I find it pretty strange that your dealership has claimed Ford no longer replaces dash's yet one of my buddies just had his replaced on 7/19/02! I took a look at it last night to be sure it was a new dash and lo and behold it was. So I geuss my qeustion is if Ford is not replacing dash's Why did they replace one yesterday???? confused