I had an alright return experience. Mu buddies bought a fish tank kit (it came with everything except fish...) well my friend broke the heater. So I was going to ukiah (the town 20min. from me where Wal*Mart is...) so he had me exchange it. Well I go there and the girl tells me to grab a new one, I look in the fish dept. and i don't see the exact heater, so i grab a different one. i walk to the return desk and the girl said it was ok even though it was a different brand. Then this other lady there tells me there is no bar code on the old one so it's probably from a pet store. I call my friend and she says that it came in a kit, I tell that to the store people and so they make me get the whole freaking kit! This thing was like HUGE! I had to have some guy who worked there put the damn thing on a big ass push cart thing. Then all they did was open the box and give me the new heater and i walked out the door.