They have gotten alot more picky on what they take back (at least here where I am, where white trash out-numbers humans 100 to 1) Anyways, returning anything without a reciept will either get you a gift card or the exact same model. However, a good story... My buddy brought back an old Jensen cd player that wouldnt play cd's anymore. Well, they stopped selling Jensen so they gave him the full value of the cd player, right before they stopped selling it, towards a brand new (nice) Pioneer head unit. Only 'catch' was that he couldnt keep the box the Pioneer head unit came in cause he didnt bring the Jensen back in a box! Even funnier was that they packed the Jensen in the Pioneer box for shipping back... -Nick