Big Jim,
Yes the end of it was pretty ugly. My point all along was that it seemed the Tech responding were unwilling to point out the problem to the customer for fear of actually having to do the work. Sort of a "Don't go looking for trouble" point of view. Sadly it is the customer who loses.
Funny, I said all along that in many instances "Flat Rate" sucks for the techs, yet these guys couldn't admit that it also sucks for the customer when their service pro cannot or will not act in a proactive manner.
Not to mention techs that call you an idiot for your choice of vehicle. Like I said, if they thought the Contour was a POS, then they should not let their dealership sell them. (I know, that's not reality, but you understand. If you don't believe in the product, why are you selling or servicing that product. Believe me, there are some products that I have told our sales crew not to sell to customers that they was repeat business from.)
Bottom line, expect some hassle about getting your car repaired under this campaign because the job will take longer than Ford allocates, effectively cutting the pay of the tech working on the car. And if you go to my local Ford store, expect it to take more than one visit to get the job done right.
Sad, but often true.
TB
