Well things have gone totally wrong. I am probably done with Ford at this point for good... I have never owned anything else... The best the Ford Customer Care line could do with the rental car is pay all but 25 a day.... So 30 X 25 = $750 for 30 days with a rental... If it goes past 30 days.... I pickup the whole tab. I tried being professional and courteous in my dealings with them just as with anyone else.
I told the rep. if that was Fords standing then my family would take their loyalty elsewhere. I told them how many Fords we have had and told her it was evident that we were just peas in a pod. Looks like Ford is hell bent on becoming number 3 as far as the big 3 are concerned.
The rep said that 3-4 weeks was the best they would do time wise, even though I told her I had evidence that a Long block was available to solve the problem... They just DON'T care!
I tried reasoning with them on the matter and how I feel all of these problems are a result of a "joy ride." I haven't been this angry and frustrated in years. I am in shock at how they are treating this mess and me the customer. She told me that if I had ALL of my service done at the dealership that they would have provided a rental.... :rolleyes: I told her that was CRAZY! If our financial situation was better I think I would get a lawyer and challenge them on the joy ride aspect. The only weapon I have is my loyalty, which seem to be worthless to Corporate Ford as well as this dealership.
I am totally sorry for ranting about this on the board as I know Ford bashing is NOT viewed on as a good thing, I just don't have anyone else to discuss this with that share some of the same experiences, both good and bad of owning an SVT Contour.
Thanks for letting me vent.
VG
