This kind of thing is why I always have the dealer change the oil and filter. They are not going to have that excuse with me. I just stand there and watch them change my oil and if I see them do something I dont like I let them know about it right then. I once had a problem and called customer service. I was told that they would try to help me, however they said they would back whatever call my dealer made. We then had a 3 way conference call between the dealer the Ford customer service rep and myself. Everything went great! I got everything taken care of the way I wanted it done. The key is DO NOT piss off the dealer[remain calm]and DO NOT piss off the Ford rep and they will be more inclined to help you. Good luck.
