Effective May 30 or 31, 2002, Ford quit offering to fully replace the dashes in response to Dealer complaints and the high amount of dash replacements. They have gone to a simpler and cheaper plan of repair kits, which are in the process of being sent and implemented by the dealers. The program has been suspended until June 10 in order the get the program fully implemented. So basically you will have to wait till June 10th to get your dash fixed and it will not be replaced, but rather repaired. I have also heard that the new repaired dashes will have a new piece that fits over the current defroster vent.
