Hi Ray,
I have always had good luck with the guys at the fastlane there, and when my steering rack went, they were super nice about it, and gave me excellent service. OK, they didn't bolt the air dam back on, but it took 5 minutes of my time and they left me a free pry bar in the engine bay, so I figure the trade was even

I was shocked at their sales staff. They tried to tell a friend of mine that the SVT Focus was supercharged. After the second time, he corrected them. The sales staff I dealt with there were arrogant, not knowledgeable, or both, and took a very adversarial tone. They are just as bad as Bank Street Mazda.