Not familiar with "Premium care" coverage, but the "keyless entry" is not working. Sounds like something sticking in latch/solenoid area and the spring I referred to is not the solution.
Stick to your guns on this, and remember you can always try another dealer.

Please keep us posted on final outcome.


98 Mystique LS v6 atx 110,000km
97 Contour LX v6 atx 125,000km
stock CD on LS, cass on LX
spoiler, tinted windows on LS only
4 wheel discs on LX only
All other available options on both