Originally posted by dfrancis011:
I've had my '99 Contour's dash replaced once under warranty for the dash warping up at the windshield. Before I got the recall notice about the dash it had started to warp again.
When I took the car to the dealer, I was informed that the recall was only for the defroster vent and did not cover the warping near the windshield. It was inspected and determined that I only needed some sort of kit instead of an entire dash.
The kit was ordered, but I never had it put on due to the difficulty of getting an appointment with my dealer. Nonetheless, the dash has warped so bad now that it touches the windshield and makes noise over bumps and shifting gears. Sorry piece of $hit dash!
Also, my defroster vent pops up often and it has to be pushed back into the dash. Ford, Quality Is Job One?? Who are they kidding?
Have you tried going to a different Ford shop? The dash recall is for the entire dash to be replaced- based on how bad it is warped- Mine was replaced before I bought the car but the OASIS report stated that the dash was replaced- 3 inch curl. From what I have read on the CEG and Ford tech forums I have found that the service managers try as hard as possible to get out of warranty and recall work- the technicianss do not get paid full pay for that work and some managers feel "bad" for making them do it.
