Originally posted by musicnut:
I just found out my sister had some work done on her 2000 Mystique w/ duratec. To make a long story short, her car would not start so she had it towed to the Mercury dealership. They ran the diagnostics and said nothing was wrong and of course the car started right up. That evening her car again would not start and was towed to the same dealer. This time they told her it was her fuel pump. They charged her $550 to install a new pump and sender. This was on top of the $200 they charged her for the tows and diagnostics! I asked her if this happened when her tank was below 1/4 tank. She was suprised I asked that and said yes. I think they charged her $750 when all that was needed was replacing the screen on the pump pickup. To make matters worse, when her car went in the first time, she had 36,117 miles. It was only 117 mi. out of warranty with a well-known problem and they still stuck it to her on the charges.

Correct me if I'm wrong, but isn't there a regional or district Ford service manager that is not connected to any stealership she can complain to and request a reimbursement?



Ford does not recognize what many of us have learned. Ford's idea of a proper repair is to replace the fuel pump. We might know a better way, but Ford is not about to recognize the removal of that little filter. They believe that the engineers had a reason for putting it there. We have learned that whatever that reason is, it is still better off without it. I don't think you will get anywhere with Ford trying to convince them otherwise.

Jim Johnson 98 SVT 03 Escape Limited