Originally posted by wontgrowup: Here is what I did to get the tips to line up (and they will line up right if you screw with them enough!). Try torquing the REAR bolts on the muffler flanges up more than the FRONTS. This will swivel the tips outwards away from the valence. Mine aren't lined up perfect, but fairly close.
That is what I have done to the point that the front bolts are actually loose and you can see light THUR the flange on either side of the gasket. Both sides are like this. Needless to say, my car is LOUD and sounds like a car with a nice system that has a hole in the muffler. I still don't know what a Brullen system sounds like. Mine sounds like a junker with a bad exhaust. With all of this, both tips are still rubbing the inside of the valance cutouts to the point where the chrome is getting scuffed. My tips are approximately 1 - 1.5" too close together. I guess I'll have to put my stock system back on until Performance Fords/Brullen does something to rectify the problem.
Some people said their system bolted on with no problems in 15 minutes. Others of us are having mild to major fitment problems. It seems Brullen is having quality control problems. Do they have more than one jig with one more accurate than another? Is someone that handles a cutting torch and welder drinking his lunch? We will never know. I just know that I bought a system that is supposed to fit my car as a do-it-yourself bolt-on system that doesn't fit and I expect Performance Fords/Brullen to make it right.
I used to sell audio equipment at retail. Sometimes a customer would get a lemon. We did what was necessary up to replacing the unit (and I would personally install and setup the system, although I do not expect PF to do that) to make the customer happy. I am now an accounting consultant to businesses and I see instances where companies book loses on a transaction while trying to correct a transaction that went bad. The companies I work with understand it is better to lose money on one transaction and make the customer happy than to try to make a few bucks and piss-off the customer. Happy customers are good unpaid advertising. Really pissed-off customers will tell far more people their bad experiences every opportunity they can.
I hope PF understands that they experienced a few unexpected problems with this group buy that they gained new knowledge from. They can turn it into a big positive event with lots of good word-of-mouth advertising or they can try to save a few bucks and brush off the problems and know that they will be trashed all over the net on every automotive board possible. The outcome of this is up to Performance Fords/Brullen.
