Y2K- Sorry to hear about your bad luck with the dealer and the Ford "Help"-line. My '00 has also had the tranny problems since day 1. Initially my dealer told me that i was crazy and that the trans was fine. At about 12 or 13k I was on tranny #2. Since i have had frayed shift cables replaced, shifter replaced, cocktail added, etc. This winter when the temp dropped, surprise, surprise the problems came back. So far the dealer is trying to convince me that this is all in my head again. Probably doesn't help that they've also replaced three dashboards, the sunroof, driver seat and track, and three leaking trunk vents. That, and I also have a Lemon case against Ford since my car has been in the shop far more than the required 30 days. I'll miss this car, but no more than i did during the 60-some days it was in the shop. Best Wishes on yours.
