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Joined: Jan 2003
Posts: 15
New CEG\'er
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OP
New CEG\'er
Joined: Jan 2003
Posts: 15 |
Does anyone have any experience with Kip Kollmans Ford in Tyson's Corner, Virginia?
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Joined: Jul 2000
Posts: 2,100
Hard-core CEG\'er
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Hard-core CEG\'er
Joined: Jul 2000
Posts: 2,100 |
I bought my car at Kip Killmon's in Tyson's Corner, VA. I did not like the look of the service area but I never went back there for service so I have no clue how it is for service.
Beaten - 2003 MazdaSpeed Protege 29K <- broken hearted
Daily/Weekend Beater - 1990 miata 138K - AutoX every weekend = Adult driven on weekends
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Joined: Jan 2003
Posts: 15
New CEG\'er
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OP
New CEG\'er
Joined: Jan 2003
Posts: 15 |
The reason I ask is because my Mystique broke down on the beltway while I was on my way to work... It was closer to bring it there then to bring it home... So I had it towed there... I have the premium care warranty on my car so I was like whatever... anyway they hooked me up with a rental car and I was off... The next day I called and they told me I needed a new motor (Spun Bearing & #6 connector rod broke loose) and that the warranty inspector was going to come out to authorizethe job... At no time did anybody at Kip Killman's tell me my car was low on oil and I just checked it that morning with my fill up and it was a little under full but I had driven the car like 6 miles to the gas station... Well the inspector came and said that the damage was caused because the oil filter was put on wrong and the car's oil had leaked out... Long&Short they aren't going to cover the repair and they said I should go to the place where I got my oil changed... I find all of this very suspicious... 1) Because nobody a Kip Killman's that diagnosed the problem mentioned that my oil level was low
2)When I talked with the service advisor I mentioned to him that I had heard it was pretty common for the 2.5l Duratec to go down due to "Spun Bearings" He replied " Well it's definitely not uncommon" 3) My last oil change was about 2700 mile ago in October and I figure that something would have occurred b4 this if the oil filter was on wrong like I would have seen an oil light go on when I was getting low on oil hmmmmmm very suspicious to me. What does everyone think???
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Joined: May 2002
Posts: 21,653
I have no life
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I have no life
Joined: May 2002
Posts: 21,653 |
yes, very suspicious. dealers suck.
98.5 SVT
91 Escort GT (almost sold)
96 ATX Zetec (i brake to watch you swerve)
FS: SVT rear sway bar
WTB: Very cheap beater
CEG Dragon Run - October 13-15
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Joined: Sep 2002
Posts: 3,632
Hard-core CEG'er
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Hard-core CEG'er
Joined: Sep 2002
Posts: 3,632 |
I would try to get in contact with some of these people. Be relentless. http://www.blueovalnews.com/contacts/If it turns out that nothing will work, I think you can cancel your extended service plan and Ford will have to give you at least some of the money back. Don't give up. If your case is legitimate, fight!
"Cobb - It's not just for corn anymore!"
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Joined: May 2002
Posts: 21,653
I have no life
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I have no life
Joined: May 2002
Posts: 21,653 |
and if there is no way it'll be covered under warranty, have the car towed to a non-Ford shop to have the work done and don't pay any BS dealer charges.
98.5 SVT
91 Escort GT (almost sold)
96 ATX Zetec (i brake to watch you swerve)
FS: SVT rear sway bar
WTB: Very cheap beater
CEG Dragon Run - October 13-15
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Joined: Jan 2003
Posts: 15
New CEG\'er
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OP
New CEG\'er
Joined: Jan 2003
Posts: 15 |
Thanks for the replies... Motorcity thanx for the link I think I will call/write/both one of those regional managers as well as one of the warranty people...
I called the number my regular dealer gave me for the warranty services customer service line and they told me that in the end they would have to support the dealers decision... that to me me really seems like customer service
Thanks Again
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Joined: Mar 2002
Posts: 2,440
Hard-core CEG'er
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Hard-core CEG'er
Joined: Mar 2002
Posts: 2,440 |
insurance people are crooked, so are car dealers.
"What did you think about that Dorothy girl?"
"The whole Judy Garland thing kinda turned me on. That doesn't make me some sort of fag does it?
"Nah baby, your money."
98 Black SVT #3560 of 6535
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Joined: Feb 2002
Posts: 166
CEG\'er
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CEG\'er
Joined: Feb 2002
Posts: 166 |
The problem is waaay too common and the dealers all know about it - I think they're trying to screw you over because of your extended warranty. Fight 'em!!! 
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Joined: Jan 2003
Posts: 15
New CEG\'er
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OP
New CEG\'er
Joined: Jan 2003
Posts: 15 |
Cubic,
was TH and his services comprable in price and quality as the dealership? I know it's a stupid question... but if I am going to be paying fo rmy own replacement I might as well consider all of my options... Thanx again I saw that you replied to my "general" post... thanx it's a tough time for me
Dynamo
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