There was one other thing that I forgot to touch on in my previous post, and that is good customer service by SVT. I have called SVT maybe 5 or 6 times for different things, and maybe twice I got someone that really seemed to care and interested in helping me. I called a couple times about (not) receiving SVT Enthusiast, and never got an isssue mailed to me until this week (which will be my last issue, I'm told). After seing a post on here that there were some of the cutaway SVT Contour posters available for those who called, I called. I was told that there were none left, sorry. Two weeks later, more people posted here saying they had just called and were getting posters mailed to them. I called again, and sorry, there were no posters. Another couple weeks had passed, and lo and behold, somebody else posted here, saying they called and got one, and that there were like 26 left. I called again, and wad told (by the one guy that really seemed to care, and took the time to actually go and check on it) that the post had causes a flood of calls, and they were all gone. This really peed me off, having called twice before, and told there were none. These guys apparantly didn't even check to see if there were any. Wanna make me happy and show SVT cares? Take one off somebody's wall there and send it to me....
I'm not alone here, either... There have been numerous posts on this board from people that have called SVT and felt like they just didn't care. We have guys that haven't gotten the certificate for their 99 cSVT, despite repeate calls. There are guys with 98's who have never received a single copy of SVT Enthusiast, despite repeated calls. This is slipshod customer service, and adds to our frustrations and anger with SVT.
I appreciate you coming here to address our concerns and your replies. But you (so far) have not been addressing the SVTOA/Promises Broken issue.... And this is one that has a lot of people here hopping mad!
Mark Kissel
zilla@penn.com
2000 SVT Contour
#1441/2150
[This message has been edited by Zilla (edited March 31, 2001).]
