No, I'll never take my car to Thomason again. This is McKenzie Ford here in Hillsboro. They do good work and up til now I was pleased with the service. I think I'll switch back to my old service rep and try him if it has to go back in.

I'm just upset since the guy couldn't take 10 minutes out of his week and fulfill a request by a customer. I wasn't asking him to order anything just check to see where stuff was so I would be prepared to be without a car for a given amount of time. He didn't even want to talk to me when I was on the phone, he kept trying to end my conversation about how displeased I was. I was seriously trying to get this guy to understand my point of view but he would have nothing of it. Only 3K more miles and then I can blame myself if the car is down for 3 days.

2004 Focus PZEV 2.3L - KW sport suspension, SP camber plates, Eibach front swaybar, FS intake, FS Stealth exhaust, 3.82 Final, Torsen ATB, Prothane MM insert, E1 CSVT wheels 1/4 mile - 15.201@89.4mph